NEW SERVICE PRODUCT DEVELOPMENT MODELS IN POST COVID 19 LOGISTICS COMPANIES
Abstract views: 41
DOI:
https://doi.org/10.36456/jsbr.v4i1.8794
Abstract
In addition, logistics service providers in Indonesia absolutely require a novel method for the development of new products or services in order to survive and even continue expanding in the face of increasing fierce competition from local and international businesses. We require a model that is in line with the characteristics of the industry and business in order to be able to carry out this procedure in an effective and efficient manner. There is a problem with the industry-appropriate concept because the existing concepts for new products and services are different. As a result, the goal of this study is to develop a novel product/service development model that can be used in the logistics services sector. The research was carried out by interviewing companies that provide logistics services and then connecting these companies with existing ideas. As a result, a brand-new, industry-appropriate product/service development model is developed. Products and services related to logistics vary greatly based on the requirements of each customer. The stages of identifying customer needs, requirement analysis, service design, service selection, service implementation, market launch, and performance evaluation in the process model for developing new service products for logistics service companies are based on research on logistics service companies and studies on existing conceptual models.
Downloads
References
Afkar, T., Purwanto, T., Fauziyah, F., Hariawan, F., & Istikhoroh, S. (2021). DESIGN OF MSMEs DEVELOPMENT THROUGH PROFIT SHARING SCHEMES. Jurnal Ilmu Sosial Dan Humaniora, 10(3), 463. https://doi.org/10.23887/jish-undiksha.v10i3.36996
Hayu, R. S., Sulistiyawan, E., & Salim, M. (2021). The Changes of Consumption Behavior in Bengkulu, Indonesia: Case of Purchasing Corona Prevention Products Through Indirect Ditribution Channel. Journal of Distribution Science, 19(11), 27–36. https://doi.org/10.15722/jds.19.11.202111.27
Istikhoroh, S., Moeljadi, Sudarma, M., & Aisjah, S. (2021). Does social media marketing as moderating relationship between intellectual capital and organizational sustainability through university managerial intelligence? (empirical studies at private Universities in East Java). Cogent Business and Management, 8(1). https://doi.org/10.1080/23311975.2021.1905198
Narayan, S., Purnaningrum, E., & Khawari, B. (2021). Assessing the Financial Implications of COVID-19 Within the SVAR Framework for Some Asian Countries. The Indian Economic Journal, 69(4), 630–654. https://doi.org/10.1177/00194662211036097
Sukestini, E., Fatirul, A. N., & Hartono, H. (2021). Problem Based Learning with ICT Based with Learning Creativity to Improve History Learning Achievement. Mimbar Ilmu, 26(1), 60. https://doi.org/10.23887/mi.v26i1.31486
Widyastuty, A. A. S. A., & Dwiarta, I. M. B. (2021). Perencanaan dan Pengembangan Desa Wisata Kaba – Kaba Berbasis Kearifan Lokal. Jurnal Kawistara, 11(1), 87. https://doi.org/10.22146/kawistara.63535
Kurniawan, W.O., & Kirana, Nanda (2022). Analysis Of Planning System Digitalization of Non Cash Sales of Electric Equipment Companies. Journal of Economics, Business, and Government Challenges, 5(1), 11-16. https://ebgc.upnjatim.ac.id/index.php/ebgc/article/view/266
Latif, Nashrudin, & Hariawan, Ferry (2021). Caption konsep diri : strategi personal branding pada media instagram. Journal of Management and Accounting, 4(2), 34-58. https://e-jurnal.unisda.ac.id/index.php/J-MACC/article/view/2637
.
