Designing Improvement of Service effectiveness Using M/M/1 and M/M/S Queue Models (Case Study: Customer Arrivals at Jatim Park Tourist Destination During Holidays and Peak Hours)

 Abstract views: 92

Authors

  • Taufik Rachmad Fauzy Universitas Yos Soedarso
  • Dwi Mei Riya Ristanti Universitas Yos Soedarso
  • Eko Sumariyono Universitas Yos Soedarso

DOI:

https://doi.org/10.36456/tibuana.7.2.9360.107-111

Abstract

Queueing is a collection of people lined up with the purpose of waiting to be served, after which they leave the queue. Queuing activities often arise due to ineffective or suboptimal service times, resulting in longer wait times. To maximize and schedule service time optimally, queueing models such as M/M/1 and M/M/S systems are utilized. This study applies these models to analyze the queuing system at Jatim Park tourist destination. The aim of this research is to determine the effectiveness of service at the ticketing counters of Jatim Park during holidays. To initiate the study, data was collected on visitor arrival times and average service times. The data analysis aims to optimize service effectiveness at the Kampung Coklat tourist area by implementing the FCFS (First Come, First Served) queueing method and the M/M/S system. The findings suggest that the optimal number of teller servers needed to serve visitors effectively is 2. The analysis also identifies that the longest queue occurs between 10:00 AM and 11:00 AM, with 3 visitors waiting at its peak. The average number of visitors in the queue during this period is approximately 1.3 or 1 visitor. Based on these results, the study concludes that the service effectiveness at the Kampung Coklat tourist area is sufficiently optimized.

Downloads

Download data is not yet available.

References

Alfita, A., Hidianti, A. T., Dwiyansyah, A. P., Sakti, B. Y., Nugroho, A. A., & Radianto, D. O. (2023). Pemodelan dan Simulasi Antrian di Kicleanshoes. KOLONI, 2(1), 310-317.

Alrosyid, H., Lukmandono, L., & Prabowo, R. (2019, March). Optimasi Proses Impor Komponen Kapal Pada Supply Chain Management Menggunakan Monte Carlo. In Prosiding Seminar Nasional Hasil Penelitian LPPM Universitas PGRI Madiun (pp. 199-206).

Ardy Hidayat, A. H., Reza Firsandaya Malik, R. F. M., & Siti Nurmaini, S. N. (2020). Group Decision Support System (GDSS) dengan Metode Entropy untuk Menentukan Prioritas Antrian Layanan Rumah Sakit Menggunakan Multiple Channel Model (M/M/s). JATISI (Jurnal Teknik Informatika dan Sistem Informasi), 7(2), 114-125. DOI: https://doi.org/10.35957/jatisi.v7i2.342

Hanggara, F. D., & Putra, R. D. E. (2020). Analisis Sistem Antrian Pelanggan SPBU Dengan Pendekatan Simulasi Arena. Jurnal INTECH Teknik Industri Universitas Serang Raya, 6(2), 155-162. DOI: https://doi.org/10.30656/intech.v6i2.2543

Hermanto, M. Z., Pratiwi, I., Tamalika, T., & Husin, I. (2019). Analisis sistem antrian dengan metode simulasi. Jurnal Desiminasi Teknologi, 7(1).

Jaman, J. H. (2014). Penerapan Multiple Channel Model M/M/1 Antrian Pendaftaran di Rumah Sakit MNX. Syntax: Jurnal Informatika, 3(01). DOI: https://doi.org/10.35706/syji.v3i01.323

KA, A. P. (2020). Optimalisasi Antrian Dengan Metode Multi Chanel Single Phase (M/M/S). KOCENIN Serial Konferensi (E) ISSN: 2746-7112, (1), 2-2.

Mahessya, R. A. (2017). Pemodelan dan Simulasi Sistem Antrian Pelayanan Pelanggan Menggunakan Metode Monte Carlo Pada PT. Pos Indonesia (Persero) Padang. Jurnal Ilmu Komputer, 6(1), 15-24. DOI: https://doi.org/10.33060/JIK/2017/Vol6.Iss1.41

Mollah, M. K., & Prabowo, R. (2022, November). Penentuan Produksi Optimal untuk Pembuatan Panci Alumunium Tradional Dengan Pendekatan Sistem Antrian (Studi Kasus: Home Industry Ngingas-Waru Sidoarjo). In Prosiding Seminar Nasional Sains dan Teknologi Terapan.

Murnawan, H. (2023). Analisis Perbandingan Pelayanan Sistem Antrian Pada Bisnis Makanan Online Dengan Menggunakan Peendekatan Model M/M/I dan M/M/S (Studi Kasus: Restauran Soto Madura Tapak Siring– Surabaya). Jurnal SENOPATI: Sustainability, Ergonomics, Optimization, and Application of Industrial Engineering, 4(2), 136-143. DOI: https://doi.org/10.31284/j.senopati.2023.v4i2.4440

Nengsih, M. K., & Yustanti, M. V. (2017). Analisis Sistem Antrian Pelayanan Administrasi Pasien Rawat Jalan Pada Rumah Sakit Padmalalita Muntilan. Managament Insight: Jurnal Ilmiah Manajemen, 12(1), 68-78. DOI: https://doi.org/10.33369/insight.12.1.68-78

Purwanto, T. A. (2021). Analisis Sistem Antrian Menggunakan Software Simulasi Arena Pada PT Indomobil Trada Nasional (Nissan Depok). IKRA-ITH Informatika: Jurnal Komputer dan Informatika, 5(2), 54-66.

Suban, A. L., Itu, S. M., Nagen, R., & Rai le’o, Y. M. (2022). Analisis Sistem Antrian Pembayaran Registrasi Mahasiswa Dengan Model Antrian Single Channel-Single Phase Pola M/M/1. Increate-Inovasi dan Kreasi dalam Teknologi Informasi, 8(1).

Susanto, E., & Fidianti, S. E. (2016). Analisis Perbandingan Sistem Antrian Model M/m/1 dan M/m/s untuk Pelayanan Pbb di Dpkad Kabupaten Purwakarta. Eqien-Jurnal Ekonomi dan Bisnis, 3(2), 19-30. DOI: https://doi.org/10.34308/eqien.v3i2.25

Wiranda, D. (2022). Analisis Sistem Antrian Layanan Teller Dengan Menggunakan Metode Multi Channel-Single Phase (M/M/S) Untuk Mengoptimalkan Pelayanan. Jurnal Riset Manajemen dan Bisnis, 71-80. DOI: https://doi.org/10.29313/jrmb.v2i2.1633

Downloads

Published

2024-07-28

How to Cite

Fauzy, T. R., Ristanti, . D. M. R. ., & Sumariyono, E. . (2024). Designing Improvement of Service effectiveness Using M/M/1 and M/M/S Queue Models (Case Study: Customer Arrivals at Jatim Park Tourist Destination During Holidays and Peak Hours). Tibuana, 7(2), 107–111. https://doi.org/10.36456/tibuana.7.2.9360.107-111

Issue

Section

Article