Evaluating Patient Satisfaction in Surabaya Public Health Centers Using an Integrated IPA–Kano Framework. J Statistika: Jurnal Ilmiah Teori dan Aplikasi Statistika, [S. l.], v. 18, n. 1, p. 897–908, 2025. DOI: 10.36456/jstat.vol18.no1.a10449. Disponível em: https://jurnal.unipasby.ac.id/jstatistika/article/view/10449. Acesso em: 4 jun. 2026.