PENGARUH RESPONSIVENESS, ASSURANCE, EMPATHY, TERHADAP KEPUASAN NASABAH PADA PT. BANK RAKYAT INDONESIA UNIT DIPONEGORO KOTA SURABAYA. Majalah Ekonomi, [S. l.], v. 28, n. 01, p. 74–83, 2023. DOI: 10.36456/majeko.vol28.no01.a7277. Disponível em: https://jurnal.unipasby.ac.id/majalah_ekonomi/article/view/7277. Acesso em: 18 jun. 2026.