PENGARUH RESPONSIVENESS, ASSURANCE, EMPATHY, TERHADAP KEPUASAN NASABAH PADA PT. BANK RAKYAT INDONESIA UNIT DIPONEGORO KOTA SURABAYA. ME [Internet]. 2023 Jul. 3 [cited 2026 Jun. 18];28(01):74-83. Available from: https://jurnal.unipasby.ac.id/majalah_ekonomi/article/view/7277