CRM (Customer Relationship Management) Effect on Increasing Customer Loyalty (Case Study: Bank X – Pasuruan Branch Officer). Tibuana : Journal of Applied Industrial Engineering, [S. l.], v. 6, n. 2, p. 141–146, 2023. DOI: 10.36456/tibuana.6.2.7843.141-146. Disponível em: https://jurnal.unipasby.ac.id/tibuana/article/view/7843. Acesso em: 4 aug. 2026.