Designing Improvement of Service effectiveness Using M/M/1 and M/M/S Queue Models (Case Study: Customer Arrivals at Jatim Park Tourist Destination During Holidays and Peak Hours). Tibuana : Journal of Applied Industrial Engineering, [S. l.], v. 7, n. 2, p. 107–111, 2024. DOI: 10.36456/tibuana.7.2.9360.107-111. Disponível em: https://jurnal.unipasby.ac.id/tibuana/article/view/9360. Acesso em: 4 jun. 2026.