Implementing QFD for improving service quality and social fund management . WAKTU: Jurnal Teknik UNIPA, [S. l.], v. 23, n. 1, p. 16–22, 2025. DOI: 10.36456/waktu.v23i1.9642. Disponível em: https://jurnal.unipasby.ac.id/waktu/article/view/9642. Acesso em: 2 aug. 2026.