Assessment of Motor Vehicle Repair Shop Service Quality Perception Using the SERVPERF Model and Lean Service. Tibuana : Journal of Applied Industrial Engineering, [S. l.], v. 6, n. 1, p. 7–11, 2023. DOI: 10.36456/tibuana.6.1.6455.7-11. Disponível em: https://jurnal.unipasby.ac.id/tibuana/article/view/6455. Acesso em: 4 aug. 2026.