IMPLEMENTASI KINERJA DAN PELAYANAN PADA BUS TRANS JATIM KORIDOR I (SIDOARJO-SURABAYA-GRESIK)
DOI:
https://doi.org/10.36456/qvjhdt37Keywords:
Bus Trans Jatim, Operasional, Pelayanan, The BRT Standard 2016Abstract
The Provincial Government of East Java, in collaboration with Perum Damri, has launched the Trans Jatim Bus Corridor I, which runs from Porong Terminal to Bunder Terminal, as part of a public transportation development initiative utilizing the Bus Rapid Transit (BRT) concept. The Trans Jatim Bus aims to provide excellent service by involving private entities as operators and serves as an innovative solution for community mobility. This study aims to evaluate the performance and service quality of public transportation, as well as the outcomes of implementing the 2016 BRT Standard on the Trans Jatim Bus Corridor I. Data collection methods include observation, questionnaires, and interviews. The analysis method used is a mixed-method approach: operational performance is analyzed quantitatively, while service performance is assessed using qualitative descriptive analysis with the Importance Performance Analysis (IPA) technique. The implementation of Trans Jatim Bus Corridor I is evaluated through qualitative descriptive analysis with scoring techniques. The operational performance results show an average load factor of 83.54%, a headway of 7 minutes during peak hours and 8 minutes during normal hours, and a passenger count of 463 people per bus per day. The Importance Performance Analysis (IPA) results indicate that the top service priorities for Trans Jatim Bus Corridor I are that drivers consistently prioritize safety and traffic flow and always use the left lane except when overtaking or changing direction. The implementation of the 2016 BRT Standard on Trans Jatim Bus Corridor I is considered good, with a service percentage of 80%. This achievement is attributed to the fulfillment of 8 out of the 9 variables of the 2016 BRT Standard.
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